Support

Kamigami Frequently Asked Questions

Getting Started
How to Maintain Your Robot
Troubleshooting

Getting Started

What Devices Work with Kamigami?

Apple: iPhone 4S or newer, iPad 3 or newer, iPad mini or newer, and iPod touch (5th generation) or newer. App requires iOS 9 or higher. (Please note: The iPad 2 will not support Kamigami because it does not support Bluetooth LE).

Android: App requires Android 5.0 or higher and a device that supports Bluetooth Smart (4.0).

Amazon: App requires Fire OS 5.0 or higher and a device that supports Bluetooth Smart (4.0).

How Do I Build My Robot?

Build instructions are online at instructions.dashrobotics.com. They are also available through the Kamigami Robots app. You can download the app on Google Play or the App Store. Once downloaded, open the app click the question mark symbol in the lower right hand corner and press “How to Build.”

How Do I Charge My Robot, And How Long Does It Take?

To charge your robot, firmly press the included micro-USB cable into the back charging port of the robot, and then plug the other end into any standard USB outlet.

When charging, the light will be green. Charging is complete when the green light turns off. Charging takes 30-45 minutes and the charge should last for 30 minutes to an hour

Where Can I Get the App?

The app is available for free on Google Play for Android, Amazon App Store for Fire and the App Store for iOS. Simply search for Kamigami Robots.

How Do I Connect My Device to My Robot?

  1. Download the Kamigami Robots app. You can find it on Google Play or the App Store. It’s free!
  2. Make sure your robot is on by pressing the red button on the bottom of the robot.
  3. Open the Kamigami Robots app on your iOS, Android, or Fire OS device.
  4. Tap “Connect” button on the app to start scanning for nearby robots. Your device may prompt you to enable Bluetooth. Please tap “allow.”
  5. Your robot — or a “new robot” if this is your first time connecting — should appear within a second or two. If you do not see a robot appear, make sure Bluetooth is enabled on your device.
  6. Your robot’s light will turn from red to green when it is connected.

How Do I Remove a Rivet

If you are going to swap a new shell onto your Kamigami™, or if you built something by mistake, you will need to remove some rivets. Follow the graphic below to easily remove rivets, so you can build again:

How Do I Find the Rules for a Game?

    From the home screen, click on the game you want to play, such as “battle,” or “tag.” In the next screen, click the  info icon in the upper right corner. A “How to Play” pop-up will appear!

    How to Maintain Your Robot

    Where Can I Drive My Robot?

    Almost anywhere! Kamigami do well on carpet, hardwood, tile, cement, concrete, asphalt, dirt, wood chips and more. The only thing they don’t like is rain.

    If you primarily drive your robot on hardwood or tile, and you want a little more high speed control, you can try adding a few dabs of hot glue to the bottom of each foot (be sure to use all safety precautions). Wait for the glue to try, then your robot will have more traction.

    How Durable is My Robot?

    Probably more durable than you think. They can survive table falls and scuffs. However, we wouldn’t recommend throwing them off balconies. (Plus it might hurt their feelings).

    How Long Does the Battery Last?

    On a full charge, the robot should last for 30–60 minutes of playtime (it depends on how fast you are running). Kamigami robots are charged with standard micro-USB cable, which is included in the kit. They can reach a full charge again within 30-45 minutes.

    How Do I Turn My Robot Off?

    Hold down the red button on your robots belly for a few seconds. It’s light will turn off, which means it’s off. To save battery, a robot will shut itself off automatically after a few minutes of being disconnected.

    Help! My Robot Got Soaking Wet!

    Turn your robot off immediately. Dry off as much water as you can, and let it air dry for at least two days. Make sure your robot is completely dry before turning it on again.

    My Robot Got Dirty. How Do I Clean It?

    You can clean your robot by wiping it with a soft dry cloth. Don’t use soapy liquid, or submerge it. (Your robot doesn’t like water.)

    Troubleshooting

    Why Has My Robot Lost Connection and Turned Off?

    • First try and turn your robot back on and reconnect via the app
    • Check battery and charge your robot if it is low on power or dead.
    • If the robot is not dead continue playing!
    • If your robot lost connection in the middle of a game: 
      Rarely, a robot may drop its bluetooth connection. If this happens, your robot’s eyes will change to red, and it will no longer respond to commands from the app. To reconnect the bluetooth signal, look in the upper right corner of the app, and click the long red button that says “reconnect.” You will know you’re re-connected when your robots eyes are no longer red.
      If hitting the “reconnect” button does not work, try closing the app completely, then re-opening it and connecting to your robot.

    My Robot Just Drives in Circles

    Ensure that the hip rails are not folded backwards, and the legs are not inside out.

    To double check the hip rails are not twisted, look at your robot, and ensure the hip rails’ grey side (with the letters) is facing inward while the black side is facing outward. When your robot is resting on the table, only the black side should be facing outward.

    • If you discover the hip rails are backwards, the solution is to disassemble the robot’s chassis and reassemble. While you are putting your robot back together, when you come to the section on hip rails  [LINK], be sure to pay extra attention to the letters on the nose and their orientation.

    If you are certain your chassis is built correctly, but your robot is still only running in circles, please call us at 877-219-8335.

    My Robot is Running Poorly

    There could be several reasons why your robot isn’t running properly. Please try looking through this checklist, and you’ll likely find quick resolution:

    1. Have you successfully connected to the robot? You’ll know you’ve connected properly when the robot’s light changes from red to green.
    2. Is the robot fully charged? When the battery is low, it is normal to see a dip in running performance. Try charging your robot.
    3. Is your robot brand new? When a robot is newly-built, the gears and chassis can be stiff. To solve this, we recommend our version of the “Italian Tune-Up;” run your robot at max speed for a few minutes, and things will start to smooth out.
    4. Are the motors connected to the chassis? The chassis has to be connected to the motor, or it the motor has nothing to drive! Looking under the robot, check to be sure the gear crank (the white circle) is connected to the tab on the chassis.
    5. Has the robot been built correctly? Building mistakes can lead to a poorly running robot. Please check that you’ve built the robot’s legs correctly, and the rivets are properly oriented.
      1. Double check your robot’s hip rails are correctly placed. When your robot is sitting upright, the entire chassis (the bottom body) should look black. If you see any gray facing outwards, it means something is twisted. Disassemble the robot. When reassembling, pay special attention to the section on hip rails. Make sure the grey side with the letters is facing inward, and and the letters in the base match the letters in the rails.
      2. The rivets used in the legs could be upside down. The rivets should be inserted so that the flat, smooth heads touch the ground. If the stems of the rivets are brushing the ground as the robot runs, it can lead to poor performance. If you discover your rivets are backwards, please take them out, then re-insert them (or new rivets), so the smooth side will be on the ground.
      3. Make sure the rivets in the feet are fulling connected. The inner gray patches on the ankles should be hidden, and secured together with a snap rivet. If you see grey patches near the ankles, remove the rivets. Pinch the grey patches so the holes line up, then secure the two sides together with a snap rivet. You will hear a click when the rivet is secure. [LINK]

    If you have gone through all the above steps and there still seems to be an issue, contact us at 877-219-8335

    I Can’t Connect to My Robot

    If you’re having trouble connecting your device to your robot, try the following:

    1. Make sure the robot is on by pushing the red button on its belly. A red light will appear. If your robot’s light does not turn on when you push the power button, let it charge for a half hour, then try again.
    2. Make sure you have Bluetooth enabled on your device.

    If your robot is on and you have enabled Bluetooth, but are still unable to connect:

    1. Close the Kamigami app on your device.
    2. Turn off Bluetooth on your device, wait 10 seconds, and then turn it back on.
    3. Restart the Kamigami app.
    4. If the problem continues, try restarting your device, and then open the Kamigami app and try again.

    The app says “looking for nearby robots” but never finds your robot:

    1. Make sure your robot is turned on by pushing the red button on the bottom. The robot will light up red to indicate it is on.
    2. If that doesn’t work, you may need to manually enable the Location permission in your device. Open the Android Settings app, and then go to Apps > Kamigami > Permissions and turn ON Location permission.

    My Robot Won’t Charge

    When your robot is charging successfully, a small green light will appear next to the USB charging port. If that light is not turning on, here are a few things to check:

    1. Is the micro-USB plug inserted all the way? It should “click” into place when correctly connected, and the green light should turn on (it will turn off again when fully charged).
    2. Are you using the USB cable we provided in the box? Some micro-USB cables may not have a tight fit when plugged into the robot, which will prevent it from charging. If the charging light sometimes turns green when you wiggle the cable, try using a different cable.
    3. Is the other end of the USB cable plugged into a powered USB port? Some USB ports provide power but others do not. A mobile phone charger or the USB port on a computer should work; some USB hubs do not provide enough power to charge the robot.

    My App Isn’t Playing Sounds

    Several of the Kamigami games play sounds or music through your device’s speakers. If you don’t hear any sounds, make sure your media volume is turned up on your device by going to Settings > Sound > Volume.

    I Read the FAQ, and I Still Need Help

    Well, we want to help! Give Mattel Support a call at 877-219-8335.

    I Got my Kamigami Before Summer of 2017, and I Need Help

    If you have an older version of Kamigami, we are still here to support you! Please email us at contact@dashrobotics.com. Be sure to include any relevant pictures, along with the name or number of of the original order.